Frequently Asked Questions

How does the meal subscription work?

Through our app, you can subscribe to a meal plan that allows you to pick up discounted meals from any of our partnering restaurants. After subscribing, you choose between 1, 3, or 5 meals per week plans, each offering a greater discount the more meals you opt for. Use our app to browse and select your meals from the diverse menus of our partners, and pick them up at your convenience.

Can I customize my meals?

Yes, customization is at the heart of our service. Our app lets you explore and choose your weekly meals from the menus of all our partnering restaurants. We cater to a variety of dietary needs, ensuring you can select meals that are vegetarian, vegan, gluten-free, and more, all through the convenience of your smartphone.

What if I can't pick up my meal?

If you're unable to pick up a meal, we recommend contacting the restaurant directly through the app to discuss possible arrangements. While our model is pickup-based, our partners understand that plans can change and are generally accommodating of adjustments.

Are there any additional fees?

There are no hidden fees with our subscription. The price you pay for your plan includes significant savings on every meal, with no extra costs for picking them up. The subscription fee is all-inclusive, allowing you to enjoy your meals without worrying about additional charges.

How can I pause or cancel my subscription?

Managing your subscription is easy with our app. You can pause or cancel your subscription at any time, directly from your phone. This flexibility allows you to control how and when you use our service, accommodating any changes in your schedule or preferences.

Do you offer plans for special diets?

Definitely! Our platform and app are designed to accommodate a range of dietary preferences and restrictions. With meals from various cuisines and dietary options like vegetarian, vegan, gluten-free, and low-carb, you're sure to find something that meets your needs. Use the app's filters to narrow down your choices and make selection easier.

What makes your meal subscription service different?

Our service stands out by offering the convenience of a meal subscription with the unique experience of dining from a variety of restaurants. By downloading our app, you gain access to an extensive selection of partnering restaurants and their menus, along with the ability to pick up fresh, discounted meals. Our tiered discount system rewards you with more savings as you increase the number of weekly meals, making dining diverse, convenient, and more affordable.

How do I get started?

To begin, download our app and sign up for the meal plan that suits your lifestyle. Once subscribed, you'll have immediate access to all our partnering restaurant options and their menus. Choose your meals, enjoy the convenience of picking them up, and savor the variety and savings offered by our service. It's as simple as download, subscribe, and dine.

How can I request to have my personal data deleted?

If you wish to have your personal data deleted from our system, please send an email request to info@satelleat.eu. We will process your request and confirm once your data has been successfully removed from our records.